Here at Ancaster Group, we have welcomed a new, innovative system into our dealerships that we will be trialling with eDynamix. Introducing the Autopoint Self-Service Kiosk, that aims to “Bring the automotive industry into the ‘Amazon-age’ with an end-to-end self-serve key drop and collection solutions fully integrated into dealer sales and aftersales processes.”.
The aim is to give customers complete control of their service and MOT journey. From point of booking and checking in online, to dropping off and collecting keys from the secure lockers, the journey is fully self-serviced. Additionally, this system can be used for something as simple as collecting parts and accessories or contactless sales handovers.
The overall aim is to significantly improve the customers experience to increase customer satisfaction. This smooth process will also help to increase dealer efficiency as it is integrated with the workshop. Customers can reserve a locker before their visit. When a customer deposits their keys, they are automatically checked into the workshop and the service advisors are notified of their arrival. Once the keys are returned to the kiosk, this will update the status within the workshop and notify the customer.
The self-service locker itself will remove any stress and queues from dealerships, allowing customers to drop off keys outside of working hours. It provides an insurance certified, secure, and approved key exchange. Additionally, if customers need to ask the service advisors any questions or additional requirements, they are able to leave a voice message of up to 60 seconds.
We are excited to be trialling this system and seeing it in action and look forward to the future!
