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Customer Service

At Ancaster, our customers are our number one priority. We strive at all times, across all our products and services, to deliver matchless levels of customer care, dedicated to meeting your needs and requirements each and every time. Whether you’re buying a car, calling in for a service, or are looking to make an important business decision, Ancaster is built on the notions of ease of use, quality and reliability.

Of course, the first step to delivering that legendary customer service is communication, and our people are as important to us as you are. That’s why, at each and every one of our locations across London and the Home Counties, you’ll find friendly, knowledgeable advisors on hand to help find the perfect solution for you no matter what that entails.

COVID-19

Our showrooms are now open for sales,  MOT, Service, Repairs and Parts. Extra measures have been put in place to ensure that our customers and staff are safe, click here for more information. 

Expert Specialists On Hand To Help

Our specialists are experts, not only in their field, but in helping our customers as well. From sitting down and discussing your circumstances, to offering help and advice, guiding you through the purchasing or booking process, or resolving problems, queries or complaints that may have arisen, we’re certain we can ensure you leave our dealerships with a smile.

About Ancaster

Family Business Values

Having been established in 1949, we have grown from a small family business into a truly expansive name in the South of England. It has always, however, remained vitally important to us as a company that we retain our very personal approach to service, and we’re proud to have delivered for our customers time and time again.

Get In Touch Today

Whether you have a question, wish to make an enquiry, are looking to chat with a specialist or have a complaint to make, do not hesitate to give us a call today and a member of our team will work to find the best solution or resolve any matter, efficiently and effectively for you.

Your experience is of the utmost importance to us, so let's talk today.

 

Or write to us: Customer Services, Ancaster, 61 Croydon Road, Penge, London, SE20 7TF

We value customer feedback

My experience at Ancaster Hyundai Croydon was very good because my wife and I usually hate the car buying experience. It was a refreshing change to deal with a sales advisor (Mikyle Woolford) who listened carefully to what we said we were looking for and was helpful without being pushy. Top marks!

Ancaster Nissan Shepperton were helpful because they had great knowledge of the vehicle and finance, prepared a video of the car prior to purchase and we friendly and very helpful throughout the whole process.

I would recommend Ancaster Nissan South Croydon to friends and family because the reception i had was very good and also all the staff members i dealt with were very helpful. keep up the good work. Many thanks.

I'd endorse Ancaster Nissan Slough because the salesman understood my requirements and was able to help me in our decision to buy

Ancaster Nissan South Croydon were fantastic because they were helpful and friendly. They explained all the necessary information needed to purchase my car. I had to wait a little longer for me sensors to be fitted but was compensated with a full tank of petrol for the inconvenience caused, for that I was very grateful. Overall good service.

The experience at Ancaster Nissan Penge was good due mainly to the expertise of the Sales Executive we dealt with. He was Alan Whent who was extremely efficient and courteous throughout the entire process, which due to the Covid restrictions took over 3 months. I felt very lucky to have been served by him; he is a perfect gentleman.

The experience at Ancaster Nissan Bromley was great because the team we dealt with were friendly and reliable . We felt comfortable and honored !

Ancaster Nissan Shepperton were great because I got the car I wanted & excellent service thank you especially Gary James.

Ancaster Fiat Catford were helpful because Anita and Chris gave professional and really friendly customer service from my first enquiry to vehicle sale with follow up call. Nothing was too much. Provided all the info I needed and were flexible. Would definitely recommend and they may have a customer for life (as long as vehicle choice is right) . Well done Anita and Chris!!!

Ancaster Nissan South Croydon staff were good because they managed to get me a finance in which I though I would not be able to get and very supportive in every step of the way towards the release of the vehicle.

Ancaster Nissan Eltham were helpful because they are friendly especially Mr. Desmond. Very lovely man.

Ancaster Nissan Bromley were great because the show room is very clean, well laid out to respect social distancing and all friendly and happy staff.

I would recommend Ancaster Nissan Shepperton to friends and family because they provided me with a great service. They didn’t have the car I wanted at their site but found the perfect car for me.

I'd endorse Ancaster Hyundai Croydon because the staff are very helpful and take the time to go through the best car for you

Ancaster Nissan Shepperton staff were good because they were patient and knowledgeable

My experience at Ancaster Nissan Bromley was positive in every way.

I'd endorse Ancaster Nissan Shepperton because the service was flawless.

I would recommend Ancaster Fiat Dartford to friends and family because of great service

Ancaster Nissan Shepperton were great because of how helpful the staff were and the deal I managed to get on my new car

I had a great experience at Ancaster Nissan Shepperton because all round level of service, great help.

Ancaster Fiat Catford were helpful because of their friendly, helpful service.

I would recommend Ancaster Nissan Shepperton to friends and family because I change my car every 2 years and the level of service provided by Paul was top class. He wasn't pushy and took time to explain the different models. I can 100% say it was the easiest purchase of any car I have made. Paul has phoned twice to ask how things are and if we have any questions.

Ancaster Nissan Bromley were fantastic because quick and helpful

Ancaster Nissan Eltham was very friendly. They didn’t rush you in making your mind up just went wit

Ancaster Nissan Shepperton were fantastic because good customer service

Ancaster Nissan Slough were great because I had such a great sales person - Zaman Malik - he was very helpful and informative but not pushy and took a long time helping me get used to the vehicle when I picked it up. It was a very positive experience.

I'd endorse Ancaster Nissan Slough because the staff are professional , friendly and patient. I was given time to look over the vehicle alone before the test drive, During the test drive I was allowed to concentrate on the performance and ride of the chosen vehicle without unnecessary sales chat. Thanks to Zaman Malik Sales Executive.

I was pleased with Ancaster Hyundai Croydon and would recommend them because the car, financing, service & overall transparency exceeded my expectations.

Ancaster Nissan Penge were great because the service I received from the sales manager Alan was 1st class. He listened to what my requirements were, and provided a number of options. Everything he said he would do he did. A really positive experience, which has resulted in me being a very happy customer.

I'd suggest Ancaster Nissan Penge to a friend because Alan was a pleasure to deal with. Very old school with no hard pressure sales tactics