COVID-19 Update

Customer Service

At Ancaster, our customers are our number one priority. We strive at all times, across all our products and services, to deliver matchless levels of customer care, dedicated to meeting your needs and requirements each and every time. Whether you’re buying a car, calling in for a service, or are looking to make an important business decision, Ancaster is built on the notions of ease of use, quality and reliability.

Of course, the first step to delivering that legendary customer service is communication, and our people are as important to us as you are. That’s why, at each and every one of our locations across London and the Home Counties, you’ll find friendly, knowledgeable advisors on hand to help find the perfect solution for you no matter what that entails.

COVID-19

Whilst we want to keep our customers mobile, we must also keep our colleagues, customers and suppliers safe and with this in mind we have made the decision to close our service centres from 5:30pm on Tuesday 31st March until further notice. 

Our showrooms will also remain closed until further notice. 

We would like to take this opportunity to thank you for your ongoing custom, your understanding at this time and also to wish you and your family well. 

Stay safe, stay at home and we look forward to seeing you in the near future. 

New Rules On MOT Testing 

To further help prevent the spread of coronavirus, The Department for Transport have announced that any cars and vans due for an MOT from 30th March 2020 will have their MOT extended by 6 months.

However, vehicles must be kept in a roadworthy condition and drivers can be prosecuted if they drive an unsafe vehicle.

You do not need to do anything to extend your vehicle’s MOT expiry date if it’s on or after 30 March 2020.

Your vehicle will be automatically given a 6-month MOT exemption.

This will extend your current MOT expiry date by 6 months.

Example: If your vehicle’s MOT was due to expire on 3 April 2020, this will automatically be extended to 3 October 2020. You will need to get your MOT by this date.

This will allow vehicle owners to continue to be able to get to work where this absolutely cannot be done from home or do essential shopping.

You will still be able to tax your vehicle online as normal during this period.


 Please continue to visit our website for further updates and contact information for all of our dealerships. Our Customer Service team can be contacted at here
 
Thank you for your continued support and thank you to our colleagues who are all working incredibly hard to ensure we can continue to serve our customers well in these unprecedented times.
About Ancaster

Expert Specialists On Hand To Help

Our specialists are experts, not only in their field, but in helping our customers as well. From sitting down and discussing your circumstances, to offering help and advice, guiding you through the purchasing or booking process, or resolving problems, queries or complaints that may have arisen, we’re certain we can ensure you leave our dealerships with a smile.

Family Business Values

Having been established in 1949, we have grown from a small family business into a truly expansive name in the South of England. It has always, however, remained vitally important to us as a company that we retain our very personal approach to service, and we’re proud to have delivered for our customers time and time again.

Get In Touch Today

Whether you have a question, wish to make an enquiry, are looking to chat with a specialist or have a complaint to make, do not hesitate to give us a call today and a member of our team will work to find the best solution or resolve any matter, efficiently and effectively for you.

Your experience is of the utmost importance to us, so let's talk today.

 

Or write to us: Customer Services, Ancaster, 61 Croydon Road, Penge, London, SE20 7TF

We value customer feedback

I'd endorse Ancaster Nissan Slough because the staff are professional , friendly and patient. I was given time to look over the vehicle alone before the test drive, During the test drive I was allowed to concentrate on the performance and ride of the chosen vehicle without unnecessary sales chat. Thanks to Zaman Malik Sales Executive.

I was pleased with Ancaster Hyundai Croydon and would recommend them because the car, financing, service & overall transparency exceeded my expectations.

Ancaster Nissan Penge were great because the service I received from the sales manager Alan was 1st class. He listened to what my requirements were, and provided a number of options. Everything he said he would do he did. A really positive experience, which has resulted in me being a very happy customer.

I'd suggest Ancaster Nissan Penge to a friend because Alan was a pleasure to deal with. Very old school with no hard pressure sales tactics

The experience at Ancaster Nissan South Croydon was good because plenty of choice and friendly service

My experience at Ancaster Nissan is very good and my auntie bougth a car as well I recommend her. And she so happy

Ancaster Nissan Bromley were helpful because everything was clear and the service was good

I'd recommend Ancaster Fiat Catford to a friend as they are professional because and good friendly service and clearly explains everything. They went above and beyond as we had my 5 year old son with us and they showed him all the cars and really made his day.

The experience at Ancaster Nissan South Croydon was fantastic because customer service

I'd recommend Ancaster Nissan Penge because not only do they sell fantastic vehicles but the staff are professional but friendly nothing to much trouble. They go over and above to make sure you are completely happy with you choice. I can thank them enough. My wife and I have had Nissan cars for over 15 years now and wouldn’t go anywhere else.

My experience at Ancaster Nissan Penge was positive because they were reliable and honest

The experience at Ancaster Nissan South Croydon was great because they did all their best to meet desire.

Ancaster Nissan Slough were helpful because they provided the right guidance and friendly advice during the process of buying the car. The sales agent (Aice Bhadar) was sincere and build a good relationship rapport.

I was happy with the service at Ancaster Nissan Bromley because Damien was great at his job and he was very professional

I had a great experience at Ancaster Nissan Eltham because my last car I brought from there was great and the staff are very welcoming and very good at their jon

I was happy with the service at Ancaster Hyundai Croydon because they have helped get a good deal especially that this is my first car. Thanks to Sufian and Vanessa

I'd endorse Ancaster Nissan Shepperton because they provide good customer service and we’re very useful

I'd definitely recommend Ancaster Fiat Dartford because the service was fantastic by Jay and Ben. They really helped me find the perfect car and took into consideration my situation with my part exchange and in the end everything worked out. Would definitely return back to the dealership in a couple of years time as always very impressed with the service provided. Also turn around was quick and seamless and I had my car within a week of choosing it. So so happy and just a big thank you to Jay and also Ben.

I was pleased with Ancaster Nissan South Croydon and would recommend them because everything I needed to know was explained to me and any questions were answered clearly, and was shown how to operate the internal layout, which was new to me. Very happy with the purchase.

I was pleased with Ancaster Fiat Dartford and would recommend them because Phillip is brill. And the car wonderful.

I would recommend Ancaster Nissan Shepperton to friends and family because they were friendly and helpful

Ancaster Nissan South Croydon were great because the dealership was astonishing and was fully clean and hygienic which was amazing. Along with the offering of tea and coffee the attitude of the workers were outstanding and our salesperson were really kind and gave a really detailed and thorough explanation of the car and the paperwork. I would 100% recommended this dealership as I had one of the best experiences here. Thank you

Ancaster Hyundai Croydon were helpful because William was very patient and explain everything in details. Nothing was too much trouble for him. The whole team at Croydon including the manager Vanessa were very helpful. I was extremely impressed with the service I received. I am also extremely happy with my new car! Thank you hyundai Croydon!

Ancaster Nissan South Croydon were great because they had the car we wanted. Staff very helpful and understood the circumstances of not having a working car and although could have tried to pressurise us did not do so and were very professional and organised the pick up of the car in a very timely manner. Thank you Juan.

Ancaster Fiat Dartford were great because they had a great range of vehicles, the staff are very friendly and make you feel very welcome, i only deal with advisor calked Phil because he treats me like one of the family

Ancaster Fiat Dartford staff were good because the process of getting the car was quick and easy, the staff were more than helpful and helped me to get the best deal possible. They also stay in contact after the purchase to be sure the car is performing well. Staff are very friendly and I would definitely recommend Ancaster Fiat Dartford to a friend. I would also use their services again.

The experience at Ancaster Nissan South Croydon was good because I found the gentleman who served me kind, helpful, informative, supportive and he explained the paperwork in a clear and simple way. He was also supportive when on the test drive as my previous vehicle was very old and very different to drive. Would definitely use Ancaster Nissan South Croydon again.

Ancaster Nissan South Croydon were fantastic because we had a very good customer experience from start to end in light of the current circumstances

Ancaster Nissan South Croydon were great because of the fantastic caring attitude of the sales team

Ancaster Nissan Shepperton were great because the sales person Paul was m9st helpful