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Customer Service

About Ancaster

At Ancaster, our customers are our number one priority. We strive at all times, across all our products and services, to deliver matchless levels of customer care, dedicated to meeting your needs and requirements each and every time. Whether you’re buying a car, calling in for a service, or are looking to make an important business decision, Ancaster is built on the notions of ease of use, quality and reliability.

Of course, the first step to delivering that legendary customer service is communication, and our people are as important to us as you are. That’s why, at each and every one of our locations across London and the Home Counties, you’ll find friendly, knowledgeable advisors on hand to help find the perfect solution for you no matter what that entails.

COVID-19

Our showrooms are now open for sales,  MOT, Service, Repairs and Parts. Extra measures have been put in place to ensure that our customers and staff are safe, click here for more information. 

Expert Specialists On Hand To Help

Our specialists are experts, not only in their field, but in helping our customers as well. From sitting down and discussing your circumstances, to offering help and advice, guiding you through the purchasing or booking process, or resolving problems, queries or complaints that may have arisen, we’re certain we can ensure you leave our dealerships with a smile.

About Ancaster

Family Business Values

Delivering quality and value for over 70 years, our name is synonymous with excellent quality new and used cars, reliable servicing and vehicle maintenance and excellent customer service.

Get In Touch Today

Whether you have a question, wish to make an enquiry, are looking to chat with a specialist or have a complaint to make, do not hesitate to give us a call today and a member of our team will work to find the best solution or resolve any matter, efficiently and effectively for you.

Your experience is of the utmost importance to us, so let's talk today.

Email Us 020 8331 6470 

 

Or write to us: Customer Services, Ancaster, 61 Croydon Road, Penge, London, SE20 7TF

We value customer feedback

Ancaster Hyundai Croydon were really helpful and I'd recommend them because they did their best to ensure the vehicle was suitable for me and my family.

I'd definitely recommend Ancaster Nissan Slough to friends and family because the service from the time of enquiry to the follow up call after purchasing has been fantastic. Carine Gunner my contact sales person has been excellent. She's an asset to the company! Very happy indeed.

Ancaster Nissan Bromley staff were good because they had the stock available to support my vehicle interest, were flexible on price for my trade in vehicle, quick turnaround of documentation and car preparation ready to complete the deal and drive away. The staff were very helpful and not trying to push for a sale. A pretty good all round experience.

My experience was alright. They oversold to some extent. My tank was not filled all the way up, which they had promised and other little oversights that took away from the experience.

I would recommend Ancaster Nissan South Croydon to friends and family because everyone was great especially Juan. The whole experience was fantastic best service I have ever had buying a car

Ancaster Nissan Shepperton were great because their staff were friendly, helpful and not at all pushy. My main point of contact was Sunit, He answered all my numerous questions without hesitation. I am very pleased with my purchase and the service I received.

The experience at Ancaster Nissan Shepperton was good because they make you feel special and are very professional

Ancaster Nissan Eltham were fantastic because their customer services and environment was spot on

Ancaster Hyundai Croydon were amazing to deal with. Archie was friendly and helpful throughout. Veronica was equally as nice. I would highly recommend this garage and the team highly. Amazing.

I would recommend Ancaster Nissan Penge to friends and family because the sales member Alan mad me feel very relaxed & listened to my queries without any pressure. He was very informative & endeavoured to make the handover work for me before lockdown.

Excellent service. Knowledgeable, helpful and vert responsive without being pushy. Thank you!

I was pleased with Ancaster Nissan South Croydon and would recommend them because they kept me informed through every step, were very patient and only too happy to help

My experience at Ancaster Fiat Catford was positive because the team are all very helpful and got the car i wanted, very good experience would definitely recommend.

Ancaster Nissan Penge were great because the staff explain all the questions asked to my satisfaction.

Ancaster Fiat Catford were fantastic because I loved Anita she was so efficient

I would recommend Ancaster Fiat Catford to friends and family because very good customer service

I'd definitely recommend Ancaster Hyundai Croydon because everyone was so lovely and patient and really took the time to make sure I was completely happy, amazing customer service! The website was also so easy and functional to use compared to any other dealership in the area, well done!

My experience at Ancaster Fiat Catford was as I would expect . Staff were helpful

The experience at Ancaster Nissan Eltham was good

My experience at Ancaster Nissan Shepperton was very good because the salesperson was competent, friendly and listened as well as advised . Overall a good experience.

I was pleased with Ancaster Fiat Dartford and would recommend them because we found that Michael went above and beyond to help us, he is such a pleasure to do business with. He went through every step meticulously whilst having a laugh. Everything ran smoothly. Delighted with the service.

Ancaster Nissan South Croydon were fantastic because from the moment I step on the store, I was welcome straight away, even though I saw that all salesmen were busy, one of them, already serving a customer, offered me to sit down and asked me to please wait couple of minutes for another representative. This may sound like the minimum and obvious that you would expect, but I have different experiences with other dealerships in the same area. This attitude made feel welcome, even though everyone, including me, were wearing masks. The knowledge and expertise of my representative was second to none. I was very impressed by the high standard of the show room and the car that I ended up buying the next day. Even though I didn't take their finance, because I had already a personal loan with my bank, their numbers were very fair and really well explained.

Ancaster Fiat Dartford were fantastic because the customer care was outstanding

Ancaster Nissan Eltham were great because from the moment I contacted them they were very helpful and professional and the purchase of my new car was a very pleasant experience from start to finish

My experience at Ancaster Nissan South Croydon was cracking because from start to finish the experience was great. I was offered various choices of vehicles, given a detailed accounts of the vehicle. Not once did I feel pressured to buy a vehicle, I was given time to think. All my questions where answered. Brilliant communication phone and emails. Thank you Nissan VERY HAPPY CUSTOMER.

I'd endorse Ancaster Nissan Slough because as a black person, sometimes when you request a service, the treatment is usually bad at times, like does that have me no attention at all. Angelo showed interest and I felt that he treated me the way I am supposed to be treated as a human being. He made me feel welcome and heard. He was patient and did put himself in my shoes as a new buyer. Angelo was just beyond great. Have him a salary raise or a year of paid leave.

The experience at Ancaster Nissan Bromley was very satisfying

ncaster Nissan Penge were great because all the staff when ever i have visited have always been helpful,have used them for over 17 years and nothing is to much for them,they really care about their customers,and the customers really care about them.

I'd recommend Ancaster Hyundai Croydon because their level of customer service is very high, communication was very good and every member of staff I spoke to was helpful, polite and experienced.

I was happy with the service at Ancaster Fiat Dartford because the experience was positive from start to finish. Easy to view a wide selection of cars, we were buying my daughters’ first car. Delighted with the service and pleased to recommend.

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