We are currently looking for an experienced Service Advisors to join our busy Hyundai dealership in Croydon.

This is an excellent opportunity for a motivated and customer-focused individual with previous Service Advisor experience who thrives in a fast-paced dealership environment. As a Service Advisor, you will play a key role in delivering exceptional customer service, supporting the service team, and ensuring the smooth day-to-day running of the service department.

Key Responsibilities:

• Building strong relationships with customers and delivering outstanding customer service throughout their journey
• Providing clear and accurate advice on servicing, repairs, costs, and timescales
• Managing customer bookings and scheduling work efficiently into the workshop
• Liaising closely with technicians and the workshop team to ensure smooth workflow and timely completion of work
• Keeping customers regularly updated on the progress of their vehicle
• Assisting in the handling of customer queries and resolving issues professionally
• Supporting and guiding other Service Advisors where required
• Arranging courtesy cars or alternative transport when necessary

Skills & Experience Required:

• Previous experience as a Service Advisor within a franchised dealership environment
• Strong customer service and communication skills
• Excellent organisational skills with the ability to prioritise workload effectively
• Professional and confident telephone manner
• Ability to work well under pressure in a busy environment
• A positive attitude and strong team player mentality
• Experience with Nissan or another volume brand would be advantageous

Ancaster is one of the largest and longest established dealer groups in South East London. If you enjoy working within a professional, hardworking, and supportive team environment, and have the experience and enthusiasm we are looking for, we would love to hear from you.

Click the Apply Now button to send us your details and we will be in touch. If you have not heard from us within 10 days of your application, unfortunately you have not been successful on this occasion.