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Customer Service

At Ancaster, our customers are our number one priority. We strive at all times, across all our products and services, to deliver matchless levels of customer care, dedicated to meeting your needs and requirements each and every time. Whether you’re buying a car, calling in for a service, or are looking to make an important business decision, Ancaster is built on the notions of ease of use, quality and reliability.

Of course, the first step to delivering that legendary customer service is communication, and our people are important to us as you are. That’s why, at each and every one of our locations across London and the Home Counties, you’ll find friendly, knowledgeable advisors on hand to help find the perfect solution for you no matter what that entails.

Expert Specialists On Hand To Help

Our specialists are experts, not only in their field, but in helping our customers as well. From sitting down and discussing your circumstances, to offering help and advice, guiding you through the purchasing or booking process, or resolving problems, queries or complaints that may have arisen, we’re certain we can ensure you leave our dealerships with a smile.

Family Business Values

Having been established in 1949, we have grown from a small family business into a truly expansive name in the South of England. It has always, however, remained vitally important to us as a company that we retain our very personal approach to service, and we’re proud to have delivered for our customers time and time again.

Get In Touch Today

Whether you have a question, wish to make an enquiry, are looking to chat with a specialist or have a complaint to make, do not hesitate to give us a call today and a member of our team will work to find the best solution or resolve any matter, efficiently and effectively for you.

Your experience is of the utmost importance to us, so let’s talk today.

Email Us 020 8331 6470 Or write to us: Customer Services, Ancaster, 61 Croydon Road, Penge, London, SE20 7TF
Valuation

What our Customers are saying

Good service, good, helpful, honest advice.

Mrs Rebecca Anderson | 18th June 2018

Ancaster Fiat Catford

Ancaster Nissan South Croydon were really helpful and I'd recommend them because of their excellent service.

Mrs Angela Shaw | 13th June 2018

Ancaster Nissan South Croydon

My experience at Ancaster Fiat Catford was memorable because sales person who dealt with me was very friendly and cared about my needs. She open and honest and knew her stuff about the cars.

Miss P | 11th June 2018

Ancaster Fiat Catford

My experience at Ancaster Nissan Penge was positive because the staff are friendly, caring and not pushy. We would have bought from them if they had the stock of vehicle we were looking to buy,

Mr T | 11th June 2018

Ancaster Nissan Penge

I was happy with the service at Ancaster Nissan Penge because the service was great , Louise the car sales person was amazing fully understanding off the car needs and and very helpful throughout the process off purchasing my new car as will as exchanging my old car, also when ever i visited the branch in penge , he would always be welcoming . and attend to any off my question,he would also attend to me when he would have other customer there to . very good sales person kind regards samir patel

Mr Samir Patel | 11th June 2018

Ancaster Nissan Penge

The attention and service I had was exceptional.

Mr Joaquim Fernandez | 11th June 2018

Ancaster Nissan Penge

I'd recommend Ancaster Nissan Shepperton to anyone because they don't force a purchase and they listen carefully our points helping us choose the best vehicle

Mr Rossi | 7th June 2018

Ancaster Nissan Shepperton

I'd recommend Ancaster Nissan Bromley because damian was really good and was very knowledgeable

Mrs Claire Jordon | 7th June 2018

Ancaster Nissan Bromley

'I had a really good experience, Gary was a really down to earth and helpful guy. He's a really good salesman'.

Miss Julianne Stenech | 7th June 2018

Ancaster Nissan South Croydon

They were very helpful, supportive and friendly.

Mrs Rita Linton | 4th June 2018

Ancaster Nissan Penge

Good, friendly service.

Mr John Trott | 4th June 2018

Ancaster Nissan Bromley

Ancaster Nissan Slough were fantastic because they helped me pick and choose the perfect car for me and the salesman knew exactly what he was talking about and never pressured me into anything that I didn't want.

Mr Gary Bumpus | 30th May 2018

Ancaster Nissan Slough

Ancaster Fiat Dartford were really helpful and I'd recommend them I found just what I wanted quickly and the salesman was very helpful and attentive, I love my car

Miss Georgina Harris | 24th May 2018

Ancaster Fiat Dartford

A very nice man looked after us and was very polite

Mrs Ann Lorraine | 24th May 2018

Ancaster Nissan South Croydon

I had a great experience at Ancaster Nissan Penge because the salesman Alan Whent was very good I had dealt with him before with my last car and it was good to have some continuity of service and excellent advice especially for an older person I felt comfortable and well looked after.

Mrs Maureen Downs | 23rd May 2018

Ancaster Nissan Penge

Ancaster Fiat Shepperton staff were good because very helpful friendly and explained every detail in simple terms.

Mrs W | 22nd May 2018

Ancaster Fiat Shepperton

Ancaster Nissan Shepperton were ok due to the sales person and site. However... I failed to notice damage on the rear bumper until i got home after hand over. I then called and left a message for the sales person. He was off the following day so i took the vehicle back the next day. I was told that they would have noticed the damage of it was there so they couldn't do anything. Basically.... i wasn't telling the truth. I was not happy with this. Also, the sales team do not know enough about the product. As in the practical side of the vehicle. Advising on apps. Charging stations when out and about etc etc... I bought a nearly new Leaf and tried setting up a you + Nissan account but couldn't. The sales team only had one person that knew what i needed to do. I feel that more training on the practical use of the vehicle to adequately advise.

Mr Dan Higgs | 22nd May 2018

Ancaster Nissan Shepperton

I'd recommend Ancaster Nissan Slough to anyone because they understand what you want and deliver

Mr Richard Hussey | 21st May 2018

Ancaster Nissan Slough

I'd suggest Ancaster Hyundai Croydon to a friend because of the professionalism and knowledge of the staff, namely Arthur who was very good at his job.

Miss Renata S | 21st May 2018

Ancaster Hyundai Croydon

I had a great experience at Ancaster Fiat Dartford because personal service and time devoted by the salesperson.

Mr William Motley | 21st May 2018

Ancaster Fiat Dartford

The experience at Ancaster Hyundai Croydon was good because the people were professional and caring throughout the process

Mr Edward Collins | 21st May 2018

Ancaster Hyundai Croydon

I'd definitely recommend Ancaster Nissan Shepperton because Ali was very helpful . You can publish this but not using my ful name

Mrs Lesley-Anne Bartosik | 21st May 2018

Ancaster Nissan Shepperton

I'd recommend Ancaster Nissan Penge to anyone because they have always given me good service and honest opinions.

Mr Harris | 21st May 2018

Ancaster Nissan Penge

My experience at Ancaster Nissan Slough was positive because no pressure, just test drive and provide literature

Mr Richard Ibbotson | 21st May 2018

Ancaster Nissan Slough

I'd recommend Ancaster Nissan Slough to anyone because they were great. I fact my brother bought a car from them after a year

Miss Preeti Padia | 21st May 2018

Ancaster Nissan Slough

My experience at Ancaster Nissan Penge was positive because the members are all very friendly and profesional. I called to book an appointment and they had one for me the very next day. It didint take long to fill in application.

Lady Vida Matazinskiene | 21st May 2018

Ancaster Nissan Penge

The staff at Ancaster Nissan Bromley were good because very helpful

Mrs Lorna Jeal | 21st May 2018

Ancaster Nissan Bromley

I'd definitely recommend Ancaster Nissan South Croydon to friends and family because the service was excellent and the staff very friendly and professional

Mr Donald Wong | 18th May 2018

Ancaster Nissan South Croydon

The experience at Ancaster Nissan Eltham was great because friendly polite staff

Miss Candice McQueen | 17th May 2018

Ancaster Nissan Eltham

Because I had been well satisfied with this dealer and I have never had such helpfulness from any previous dealer.

Ms Pamela Evans | 16th May 2018

Ancaster Fiat Catford

View all testimonials

Our Locations

As one of the largest and longest established dealer groups in the South East, Ancaster offer great deals on used cars, new cars, car servicing and motability cars in 13 dealerships at 9 different locations of modern, fully equipped, dealerships in Bromley, Catford, Croydon, Dartford, Penge, Shepperton, Slough and Welling. Find your nearest dealership by entering your postcode below.

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